EE mobile network: coverage, customer service and complaints
Last updated: 22 October 2026
EE is the UK's largest mobile network by customers and is owned by BT Group. It was formed in 2010 when Orange and T-Mobile UK combined, and it runs its own masts across the country.
EE at a glance
- Type: Mobile network operator (owns its masts)
- Owned by: BT Group
- What it sells: Pay-monthly phone contracts, SIM only plans on 1-month, 12-month and 24-month terms, add-ons such as streaming subscriptions, and pay-as-you-go.
EE is often ranked well in independent network speed and reliability tests, and it sells phones, SIM only plans, home broadband and TV.
EE coverage
EE runs its own network of masts. EE provides 4G to the vast majority of the UK population and is expanding 5G, mainly in towns and cities first. Coverage varies street by street and indoors, so check your home and work postcodes on Ofcom's coverage checker before you buy.
Other providers that use EE's network: Lycamobile, 1pMobile, Ecotalk, BT Mobile.
Customer feedback: official complaint figures
Ofcom publishes how many complaints it receives about each major mobile provider for every 100,000 pay-monthly customers. In the October to December 2025 figures, EE received 1 complaints per 100,000 customers — below the industry average of 3.
| Provider | Jan–Mar | Apr–Jun | Jul–Sep | Oct–Dec |
|---|---|---|---|---|
| EE | 2 | 1 | 1 | 1 |
| Industry average | 2 | 2 | 2 | 3 |
Source: Ofcom telecoms and pay-TV complaints, Q4 2025. Lower is better. Figures are rounded by Ofcom.
Contact EE customer service
- From an EE phone: 150
- From any other phone: 0800 956 6000
- Help and live chat: ee.co.uk/help
These are the contact routes EE publishes. Numbers starting 03 cost the same as a normal landline call and are usually included in phone plan minutes; 0800 and 0808 numbers are free. Check EE's website for opening hours.
Complaining about EE
Complain to EE first. If it isn't resolved after eight weeks, or you get a 'deadlock letter', you can take it free of charge to the independent ombudsman scheme EE belongs to. Ofcom explains the process on its how to complain page.