1pMobile mobile network: coverage, customer service and complaints
Last updated: 22 October 2026
1pMobile is a small UK virtual network that runs on EE's network.
1pMobile at a glance
- Type: Virtual network using EE
- Owned by: 1pMobile
- What it sells: SIM only bundles and pay-as-you-go.
1pMobile is best known for low-cost pay-as-you-go and bundle plans.
1pMobile coverage
1pMobile doesn't own masts — it uses EE's network. Wherever EE has signal, 1pMobile customers should too. Coverage varies street by street and indoors, so check your home and work postcodes on Ofcom's coverage checker before you buy.
Customer feedback: official complaint figures
Ofcom only publishes complaint figures for providers with more than 1.5% of the pay-monthly mobile market, and 1pMobile is not currently listed. That says nothing good or bad about its service — it simply means the official figures don't cover it. Read reviews from CompareDirect members or check independent review sites before you switch.
Contact 1pMobile customer service
- Customer service: 03333 442 278
- Help: www.1pmobile.com/help
These are the contact routes 1pMobile publishes. Numbers starting 03 cost the same as a normal landline call and are usually included in phone plan minutes; 0800 and 0808 numbers are free. Check 1pMobile's website for opening hours.
Complaining about 1pMobile
Complain to 1pMobile first. If it isn't resolved after eight weeks, or you get a 'deadlock letter', you can take it free of charge to the independent ombudsman scheme 1pMobile belongs to. Ofcom explains the process on its how to complain page.