Xiaomi phones: customer service, repairs and faults
Last updated: 22 October 2026
Xiaomi sells Android phones under the Xiaomi, Redmi and POCO names, known for strong specifications for the price.
About Xiaomi
- Headquarters: Beijing, China
- Phones sold in the UK: Xiaomi numbered flagships, Redmi Note mid-range and POCO performance phones.
- Official UK website: www.mi.com/uk/
Contact Xiaomi customer service
- Xiaomi UK support: 0800 021 1888
- Support: www.mi.com/uk/support/
These are the contact routes Xiaomi publishes. Numbers starting 03 cost the same as a normal landline call and are usually included in phone plan minutes; 0800 and 0808 numbers are free. Check Xiaomi's website for opening hours.
How to get a Xiaomi phone repaired
Book a repair through Xiaomi's UK support site.
- Back up your phone and note your model and IMEI number (dial *#06#).
- Check your warranty status on Xiaomi's support site.
- Describe the fault and choose walk-in, collection or mail-in where offered.
- Remove your SIM card and any case before handing the phone over.
Faulty phone? Your rights
Under the Consumer Rights Act 2015, a phone must be of satisfactory quality and last a reasonable time. Your rights are against the shop or network you bought it from, not only the manufacturer:
- Within 30 days: you can reject a faulty phone for a full refund.
- Within 6 months: the seller must repair or replace it, and it's assumed the fault was there from the start unless they prove otherwise.
- After 6 months: you can still claim, but you may need to show the fault was there when you bought it.
If you bought on a contract, contact your network too — they may arrange the repair. Accidental damage like a dropped screen isn't a fault, so check any insurance or care plan you have. See Citizens Advice for more.