TCL and Alcatel phones: customer service, repairs and faults
Last updated: 22 October 2026
TCL makes low-cost Android phones under the TCL name and Alcatel-branded phones under licence.
About TCL and Alcatel
- Headquarters: Huizhou, China
- Phones sold in the UK: Budget smartphones and simple phones.
- Official UK website: www.tcl.com/uk/en
Contact TCL and Alcatel customer service
- Support: www.tcl.com/uk/en/support
These are the contact routes TCL and Alcatel publishes. Numbers starting 03 cost the same as a normal landline call and are usually included in phone plan minutes; 0800 and 0808 numbers are free. Check TCL and Alcatel's website for opening hours.
How to get a TCL and Alcatel phone repaired
Use TCL's support site to request a repair.
- Back up your phone and note your model and IMEI number (dial *#06#).
- Check your warranty status on TCL and Alcatel's support site.
- Describe the fault and choose walk-in, collection or mail-in where offered.
- Remove your SIM card and any case before handing the phone over.
Faulty phone? Your rights
Under the Consumer Rights Act 2015, a phone must be of satisfactory quality and last a reasonable time. Your rights are against the shop or network you bought it from, not only the manufacturer:
- Within 30 days: you can reject a faulty phone for a full refund.
- Within 6 months: the seller must repair or replace it, and it's assumed the fault was there from the start unless they prove otherwise.
- After 6 months: you can still claim, but you may need to show the fault was there when you bought it.
If you bought on a contract, contact your network too — they may arrange the repair. Accidental damage like a dropped screen isn't a fault, so check any insurance or care plan you have. See Citizens Advice for more.