Sony phones: customer service, repairs and faults
Last updated: 22 October 2026
Sony makes Xperia phones, known for camera and audio features drawn from its other products.
About Sony
- Headquarters: Tokyo, Japan
- Phones sold in the UK: Xperia 1 and Xperia 10 series.
- Official UK website: www.sony.co.uk/electronics/smartphones
Contact Sony customer service
- Support: www.sony.co.uk/electronics/support
These are the contact routes Sony publishes. Numbers starting 03 cost the same as a normal landline call and are usually included in phone plan minutes; 0800 and 0808 numbers are free. Check Sony's website for opening hours.
How to get a Sony phone repaired
Register your product and request a repair through Sony's UK support site.
- Back up your phone and note your model and IMEI number (dial *#06#).
- Check your warranty status on Sony's support site.
- Describe the fault and choose walk-in, collection or mail-in where offered.
- Remove your SIM card and any case before handing the phone over.
Faulty phone? Your rights
Under the Consumer Rights Act 2015, a phone must be of satisfactory quality and last a reasonable time. Your rights are against the shop or network you bought it from, not only the manufacturer:
- Within 30 days: you can reject a faulty phone for a full refund.
- Within 6 months: the seller must repair or replace it, and it's assumed the fault was there from the start unless they prove otherwise.
- After 6 months: you can still claim, but you may need to show the fault was there when you bought it.
If you bought on a contract, contact your network too — they may arrange the repair. Accidental damage like a dropped screen isn't a fault, so check any insurance or care plan you have. See Citizens Advice for more.