Samsung phones: customer service, repairs and faults
Last updated: 22 October 2026
Samsung makes Galaxy phones running Android. It is one of the best-selling phone brands in the UK.
About Samsung
- Headquarters: Suwon, South Korea
- Phones sold in the UK: Galaxy S flagships, Galaxy Z foldables, and the more affordable Galaxy A range.
- Official UK website: www.samsung.com/uk/
Contact Samsung customer service
- Samsung UK support: 0333 000 0333
- Support and repairs: www.samsung.com/uk/support/
These are the contact routes Samsung publishes. Numbers starting 03 cost the same as a normal landline call and are usually included in phone plan minutes; 0800 and 0808 numbers are free. Check Samsung's website for opening hours.
How to get a Samsung phone repaired
Use Samsung's online repair booking for walk-in service centres or a free courier collection. Samsung Care+ covers accidental damage.
- Back up your phone and note your model and IMEI number (dial *#06#).
- Check your warranty status on Samsung's support site.
- Describe the fault and choose walk-in, collection or mail-in where offered.
- Remove your SIM card and any case before handing the phone over.
Faulty phone? Your rights
Under the Consumer Rights Act 2015, a phone must be of satisfactory quality and last a reasonable time. Your rights are against the shop or network you bought it from, not only the manufacturer:
- Within 30 days: you can reject a faulty phone for a full refund.
- Within 6 months: the seller must repair or replace it, and it's assumed the fault was there from the start unless they prove otherwise.
- After 6 months: you can still claim, but you may need to show the fault was there when you bought it.
If you bought on a contract, contact your network too — they may arrange the repair. Accidental damage like a dropped screen isn't a fault, so check any insurance or care plan you have. See Citizens Advice for more.